Utilities should take advantage of all opportunities to interact with customers to drive higher levels of satisfaction. Satisfied customers will then be willing to engage more with the utility and its partners to contribute to achieving grid objectives in a manner that is beneficial to both the utility and its broader customer base.
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The need for power companies to invest in outage management solutions, that can facilitate rapid recovery, even in the face of extreme weather, is taking on new urgency.
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https://www.greentechmedia.com/articles/read/how-utilities-are-transforming-outage-management-into-rapid-recovery
The "steel for fuel" strategy is a desirable method for hitting the sweet spot on risk, return and scale for utility customers and investors.
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https://www.greentechmedia.com/articles/read/steel-for-fuel-utilities-fossil-fuels-renewables-earnings#gs.8tFVpUBd
Plugging in software solutions without incorporating data analytics capabilities often leaves companies lacking a key component in assessing performance and identifying potential improvement opportunities. Utilities that implement strong advanced analytics can use the information to bolster decision making and more quickly pinpoint bottlenecks and friction in their processes and systems. However, implementing a successful data […]
