Utilities should take advantage of all opportunities to interact with customers to drive higher levels of satisfaction. Satisfied customers will then be willing to engage more with the utility and its partners to contribute to achieving grid objectives in a manner that is beneficial to both the utility and its broader customer base.
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Legislation was introduced, calling for the Department of Energy to establish a natural gas demand response program intended to minimize constraints in periods of high demand, help stabilize prices and maintain reliability without extensive additional infrastructure.
Read more here: https://www.whitehouse.senate.gov/news/release/whitehouse-introduces-innovative-natural-gas-demand-response-legislation
