This client’s primary invoicing report failed overnight several times per month. In addition, users could not perform basic invoicing operations in the invoice system GUI.
Our consultant had a thorough understanding of the client’s invoicing process and was able to modify the reports and application configurations to prevent failures.
MidDel’s consultant devised a workflow that allowed the invoice process to occur in the front end and eliminated the report failures. They also investigated slow performance of the GUI operations and recommended fixes to the vendor.