Issue
The client owns a diversified portfolio of hydro, wind, solar, and storage renewable assets across North America.
A challenged TRMTracker implementation needed to be turned around:
- Significant issues and gaps had accumulated in the implementation to date.
- The client had selected Hitachi's emerging TRMTracker but the rollout was faltering.
- Industry experts were needed to stabilize and then deliver the system.
Solution
MidDel stabilized a troubled TRMTracker implementation, then led its next phases:
- Catalogued and triaged user and system issues, with root-cause analysis and defects documented for the vendor.
- Set priorities, schedule, and cost-to-complete with the client and vendor.
- Led PPA settlements, financial settlements, and end-to-end REC workstreams as the primary client-vendor liaison.
Result
The client finished managing its full REC lifecycle in TRMTracker with reliable values feeding the ERP, retiring antiquated systems and eliminating dozens of manual spreadsheets.
Key Takeaways
- Rescue a troubled implementation by triaging, not restarting. Cataloging and prioritizing issues, running root-cause analysis, and documenting defects for the vendor stabilized an in-flight TRMTracker project without discarding the work already done.
- A recovery lives or dies on the client-vendor interface. Acting as the single liaison across workstreams - PPA settlements, financial settlements, and end-to-end REC management - is what carried the project to a clean go-live. A transferable playbook for any stalled ETRM implementation.
Ready to do the same?
Is your ETRM implementation off the rails? MidDel triages, stabilizes, and drives it to go-live - without starting over. Let's talk.
