Issue
The client is a large Midwestern natural gas and power company that had recently completed several system implementations.
The client needed to cut ongoing ETRM support costs without losing capability:
- Reports left undone during implementation still had to be built.
- A new business unit had to be on-boarded.
- All of this had to happen while reducing overall program cost.
Solution
MidDel provided an on-demand senior support model sized to actual need:
- Ran an on-site assessment across multiple locations to ramp quickly.
- Prioritized issues with the client and set the migration approach and schedule.
- Provided level-2 functional and technical support, accruing unused hours for development work.
Result
The client resolved long-pending issues quickly while keeping support cost variable - accrued hours funded interface and custom-report development, regression testing, and data modeling.
Key Takeaways
- Buy senior capability, not a seat. One level-2 functional-and-technical resource cleared a backlog of long-pending issues that a full-time hire would have taken months to reach.
- Unused support hours are latent capital, not waste. Rolling accrued time into report and interface development turned idle budget into new capability - a structure that keeps ETRM ownership cost variable rather than fixed.
Ready to do the same?
Are post-implementation support costs outrunning the value? MidDel's on-demand senior model gives you level-2 expertise without a full-time seat. Let's talk.
For more case studies highlighting our work, please go to: Current Case Studies
