Like Utilities, Customers Are Demanding Real, Measurable Demand Side Management Results

Utilities should take advantage of all opportunities to interact with customers to drive higher levels of satisfaction. Satisfied customers will then be willing to engage more with the utility and its partners to contribute to achieving grid objectives in a manner that is beneficial to both the utility and its broader customer base. 

Read more here: 

https://www.forbes.com/sites/pikeresearch/2020/03/26/like-utilities-customers-are-demanding-real-measurable-demand-side-management-results/#3d65a1b17249