May 7, 2018Plugging in software solutions without incorporating data analytics capabilities often leaves companies lacking a key component in assessing performance and identifying potential improvement opportunities. Utilities that implement strong advanced analytics can use the information to bolster decision
March 22, 2018Customer Service is the art of meeting the needs of your customers. All customers have needs, and meeting those needs is at the heart of customer service. This sounds simple, yet so many businesses struggle with customer service because they don’t see the opportunities that present themselves.
January 18, 2018As we progress through life we may find that the skills we develop to succeed (and cope) in our work life tend to find application in our personal life – whether intentional or not. Some people may bemoan that even considering such cross-applications violates tenets of proper work life balance. Ho
December 29, 2017Good and bad processes are everywhere. Businesses and families rely on processes every day. Processes were used by NASA to put men on the moon, as well as by McDonalds to make their hamburgers. When processes aren’t followed, chaos will reign. Processes allow tasks to be repeatable, consistent, an
April 27, 2016MidDel hosted a Scotch tasting event for 20-25 clients in Gainesville, Florida. Guests got to enjoy great food, scotch and camaraderie!
October 7, 2015Thanks to ZE for letting us join in the sponsor group for the Houston conference. It was a great venue, and the sessions were full of helpful information.